SHIPPING
ORDER PROCESSING
Orders placed on soolaces.com are processed Monday–Friday 10:00am - 5:00pm PST and shipped within 3-7 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.
Cancellations are not guaranteed for orders placed during the weekend or peak periods.
U.S. SHIPPING
We offer the following domestic shipping rates in the U.S. below:
Standard – $3
Expedited - $6
Exclusions apply for Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, FPO and P.O. Boxes in the U.S. below:
Standard – $5
INTERNATIONAL SHIPPING
soolaces.com ships to the following countries:
Argentina, Bahrain, Brazil, Canada, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Guatemala, Hong Kong, Hungary, Indonesia, Israel, Jamaica, Kazakhstan, Kuwait, Lebanon, Mexico, Mongolia, Nigeria, Pakistan, Panama, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Turkey, United Arab Emirates, Uruguay, Venezuela, and Vietnam
Standard - $12 + applicable duties cost
If you receive an email from a shipper or your local customs agency requesting for additional payment, please contact soolaces.usa@gmail.com
RETURNS
RETURN POLICY
You have up to 14 days upon receiving shipment to return items purchased on soolaces.com.
Orders must be returned by mail only.
Returned item(s) must be in new and unused condition with the original packaging.
Once your order is received and inspected, a refund to your original payment method will be processed.
Shipping charges are non-refundable.
Allow 5-7 business days for your refund to process.
We do not accept returns or exchanges for Soo Laces products not purchased from soolaces.com.
All returns will incur a re-stock fee as well as the customer’s responsibility for return shipping costs
TO START A RETURN
Email soolaces.usa@gmail.com with the following information; order number and reason for return
EXCHANGES
soolaces.com does not offer exchanges. We ask that you return the product for a full refund and place a new order for the preferred item(s).
ITEMS PURCHASED ON SALE OR PROMOTION
All sales are final
DISCLAIMER
Frequent returns or unusual pattern/ activity will be flagged in our system.
If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our terms of use.